Service Level Agreement

Uptime commitment

Deploft targets 99.99% monthly uptime for the compute and network availability of your servers, measured over each calendar month.

Service credits

If monthly uptime drops below our target, you’re eligible for a credit against a future invoice:

• 99.0% to 99.99% → 10% credit of that month’s server fee.
• 95.0% to 98.99% → 25% credit.
• Below 95.0% → 50% credit.

Exclusions

Downtime caused by the following does not count toward the SLA:

• Scheduled maintenance announced at least 48 hours in advance.
• Factors outside our reasonable control, including force majeure and upstream network failures.
• Your own software, configuration, or actions, or violations of our Terms.

Claiming a credit

Email [email protected] within 30 days of the affected month with the dates and times of the downtime. Approved credits are applied to your next invoice and are your sole remedy under this SLA.